Top 20 Salesforce Admin Interview Questions and Answers in 2025

Introduction

Salesforce is among the most popular CRM platforms. Salesforce Administrators play a significant function in coordinating its functionalities. Are You Preparing to Attend an Salesforce Admin Interview? Knowing basic interview questions and answers will put you ahead. This guide covers some of the most frequently asked Salesforce Admin interview questions for 2025 that may assist in passing through this interview process smoothly.

Q1. What is Salesforce, and why is it used?

Answer:

Salesforce is a cloud-based CRM (customer relationship management) tool that helps companies efficiently handle customer interactions, including marketing, sales, and support. It is well-liked because of its integration options and automation capabilities. 

2. What are the key responsibilities of a Salesforce Administrator?

Answer:

Salesforce Administrators are responsible for:

• Controlling users, roles and authorizations
• Customizing fields, objects and workflows
• Automating processes with Process Builder and Flows
• Ensure data integrity and security
• Reports and dashboards can be created.
• Troubleshooting system-related issues

3. What is the difference between a Role and a Profile in Salesforce?

Answer:

• Profiles: allow administrators to define what a user can access within Salesforce (permissions and object access).
• Roles: Determine what information users have access to according to the hierarchy of the company.

4. What are Salesforce Objects?

Answer:

• Salesforce Objects are databases which store information. There are two kinds:
• Standard Objects (e.g., Accounts, Contacts, Opportunities)
• Custom objects (created to keep unique business information)

5. What is a Record Type in Salesforce?

Answer:

Record Types enable administrators to set various layouts for pages as well as picklist values and business processes for various users of the Salesforce certification courses object.

6. What are Validation Rules in Salesforce?

Answer:

Validation Rules ensure data integrity by imposing conditions which must be fulfilled prior to saving records. They are comprised of an equation along with the error notification.

7. What is the difference between Workflow Rules and Process Builder?

Answer:

• Workflow Rules: A limited automated tool that is able to change fields and send emails, as well as assign tasks, and generate outbound messages.
• Process Builder is more sophisticated allows you to create records, modify associated records launch Flows and send messages to Chatter.

8. What is Salesforce Flow, and how does it work?

Answer:

Salesforce Flow, a CRM automation software that lets users create complicated workflows with a graphic interface. It can automate processes such as record approvals, updates, and notification.

9. What is a Permission Set in Salesforce?

Answer:

Set of permissions that can be granted to users to allow them to have access beyond their Profile without altering the Profile itself.

10. What are Sharing Rules in Salesforce?

Answer:

Sharing Rules give access to records according to factors like the owner or field value. They are able to override default defaults of the organization (OWD) to give access to particular group or users.

11. How does the Salesforce Security Model work?

Answer:

Salesforce Security Model Salesforce Security Model includes:

• Organization-wide defaults (OWD) Baseline record access
• Role Hierarchy and Role Roles Control of data visibility
• Profiles and Permission Sets Permissions granted to objects and user actions
• Sharing Rules - Access to additional records

12. What is a Junction Object in Salesforce?

Answer:

An Junction Object is a custom object used to build the many-to-many relationships with two other objects. It has two master-detail relationships.

13. What are Reports and Dashboards in Salesforce?

Answer:

• Reports: A list of records according to specific requirements.
• Dashboards: Visual representations of several reports within an interface.

14. What is the difference between Data Loader and Import Wizard?

Answer:

• Data Loader: Manages massive imports of data (up at 5,000,000 records) and is compatible with all objects.
• Import Wizard: Limits to 50,000 records. It is compatible with ordinary objects.

15. What is a Lookup Relationship in Salesforce?

Answer:

An Lookup Relationship links two objects however it maintains their independence. In contrast to master-detail relationships, the deletion of the parent record won't affect the child records.

16. What is the Recycle Bin in Salesforce?

Answer:

The deleted records are kept within the Recycle Bin for 15 days before being permanently deleted. The user can retrieve the files within this time.

17. What is a Roll-Up Summary Field?

Answer:

An overview of a Roll-Up Field calculates the values (SUM COUNT, SUM, MAX, MIN) from child records of a master-detail relation.

18. What are Salesforce Sandboxes?

Answer:

Salesforce Sandboxes are a copy of production environments that are used to test and develop. They include:

• Developer Sandbox- Basic development
• Partial Copy Sandbox- Includes some information
• Full Sandbox- Exactly replica of the production

19. What are Apex Triggers in Salesforce?

Answer:

Apex Triggers can be scripts that run prior to or following data changes within Salesforce to automate actions such as update of records or validations.

20. What are the advantages of Salesforce Lightning over Classic?

Answer:

• Modern UI with improved user experience
• Performance improvements and faster page load times
• Customization with components and apps
• Improved automation by Lightning Flow and Path

Conclusion

The preparation for an Salesforce Admin certification interview in 2025 requires an understanding of fundamental concepts such as security models, automation tools and management of data. The most popular twenty Salesforce Admin interviews and their answers will help you be prepared for your next interview and land your desired career as a Salesforce administrator.